RealPresence Platform Installation Configuration Troubleshooting Level 2 RPIIT2023

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $4500.00 per student
Polycom training provides a progressive learning path with courses starting at level one and progressing to level four. This course is categorized as Level 2 and assumes Level 1 knowledge and provides specific details about the deployment and configuration of the solutions with an emphasis on lab exercises to build practical skills.

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Audience: 
All Support Engineers

Course Description
Provides the knowledge and skills to implement, configure and perform troubleshooting on a RealPresence Platform environment.  The course will be delivered as instructor-led training in the classroom, with most of the time spent completing hands-on labs.

Duration:
Five days of classroom training

Level Definition:
Polycom training provides a progressive learning path with courses starting at level one and progressing to level four. This course is categorized as Level 2 and assumes Level 1 knowledge and provides specific details about the deployment and configuration of the solutions with an emphasis on lab exercises to build practical skills.

On completion of the training students will be able to:

- Articulate and demonstrate the key features of RealPresence Platform products
- Deploy and configure a customer solution that integrates RMX, DMA, Resource Manager, RSS and various Polycom endpoints deployed in a Microsoft Active Directory environment
- Use appropriate techniques to troubleshoot simple issues for endpoints, RMX, DMA, Resource Manager and RSS
- Explain how to find the necessary documentation to assist Polycom Global Services in the event of an issue requiring escalation
- Explain how the addition of Polycom RSS and RealPresence Access Director (RPAD) can enhance the functionality and performance of the deployment
- Explain the functionality provided by the CloudAXIS Suite
- Successfully complete 70% of the objectives tested in the Polycom Certified Videoconferencing Engineer (PCVE) certification examination

Prerequisites
1. RealPresence Platform Level 2 Readiness Pre-work* (download for Assessment items 2 & 3)
2. Assessments: RealPresence Platform Technical Level 1 RPPEXOT104
3. Assessments: RealPresence Environment Technical Level 1 RPEEXOT104
4. Network+ Certification or equivalent knowledge. http://certification.comptia.org/getCertified/certifications/network.aspx
5. Polycom Fundamentals FSIT201 or equivalent knowledge**
*Approximately one day of self-paced pre-work from courseware downloaded by the student.
** 30% of the PCVE certification objectives test understanding of technologies and protocols used by RealPresence Platform products. Students who already have this understanding are not required to undertake this training.

Materials:
Students will receive a printed study and lab guide for the classroom training

Assessment:
RealPresence Platform Implementation Configuration and Troubleshooting Level 2 lab-based practical
assessment will be completed during the classroom training. Students will also be required to complete a
multiple choice theory assessment (hosted by Prometric) to assess:
- 30% - Understanding of technologies and protocols used by Polycom RealPresence solutions
- 55% - Deploying and configuring Polycom RealPresence Platform solutions for small to mediumsized
customers
 - 15% - Troubleshooting Polycom RealPresence Platform solutions
Successful completion of the theory assessment will certify the student as a Polycom Certified Videoconferencing Engineer, or PCVE.