MiVoice Connect UC Installation and Maintenance Core Part 1 RLL

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $2,368.75

This course will teach you how to install and configure the software and essential hardware involved in every MiVoice Connect Onsite Solution. 

Date Location
Time Register
August 5 - August 9, 2019 Virtual 9:00 AM to 5:00 PM CT Register Now

Format: Leader-led

Audience: MiVoice Connect Installers and Support Engineers

Duration: 5 days

Course ID: OT-280.01

Through instructor-led lectures and hands-on training sandbox activities, you will learn to perform the primary steps required to implement a MiVoice Connect Onsite solution. This includes installing server software, creating sites, adding Mitel Voice Switch hardware and IP telephones, and configuring PSTN trunks.

Important:  Included in this module is the MiVoice Connect Installation and Maintenance practical examination required for Mitel Tier-1 and Tier-2 certifications. This examination will have a hands-on practical exam and a written exam. You are automatically enrolled in the written exam upon completion of the MiVoice Connect Installation and Maintenance. The exam has 40 questions, and you will have two hours to complete it. You will have three opportunities to attain a minimum score of 80% on the online exam.  

Course Objectives:

At the end of this course, you will be able to successfully install and configure a MiVoice Connect Unified Communications system including:

MiVoice Connect Database Gathering

  • Identify the information necessary to properly program system dial plans; trunk groups; extension CESID, DID, and DNIS; user capabilities and end-point devices; hunt, paging and work groups; bridged-call appearances; and Mitel service appliances.

 MiVoice Connect: Implementing the Hardware Design includes:

  • Basic installation process flow
  • Obtaining software and determining server-preparation requirements
  • Installing a Mitel server
  • Installing and configuring Mitel voice switches
  • Installing Mitel IP telephones
  • Adding more Mitel sites
  • Connecting to the PSTN

MiVoice Connect Administration

  • Identify and demonstrate advanced feature solutions
  • Describe the advanced client features

Identifying, listing, and differentiating schedule types—as well as programming steps

  • Listing the steps and describing the requirements of auto attendants
  • Comparing types of music-on-hold and their implementation steps

MiVoice Connect—Configuring TIE trunk/third-party PBX

  • TIE trunk connectivity and features
  • Digit translation and tandem trunking
  • Inter-system voicemail

MiVoice Connect—Implementing solutions design

  • Routing incoming calls
  • Sharing a call appearance
  • Distributing an incoming call
  • Implementing music-on-hold, paging, and other system features


  • ◦BR002.02 Fundamentals (SP)
  • ◦BR-002.02 MiVoice Connect (SP)
  • ◦Basic Phone and Client (SP)
  •  ◦OT 101.02 MiVoice Connect Administration I (SP)
     ◦OT 104.02 MiVoice Connect System Limitations (SP)
     ◦OT 209.02 MiVoice Connect Network Preparations (SP)
     ◦OT 202.02 MI Voice Connect Network Assessment (SP)
     ◦OT-200.02 MiVoice Connect Onsite Architecture (SP)◦Cumulative Exam*


To get the maximum benefit from this course, the student should spend some on-the-job training time both prior to and after this course.

IMPORTANT NOTICE: Before registering for this course, it is imperative that students have a working knowledge of IP-based LANs, including routers, switches, DHCP, FTP, and Telnet. It is equally important that students are very comfortable with PCs, including network configuration and IP utilities. Please note that instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet the prerequisite requirements. Should this happen, course fees will prevail and the student will not receive certification for the course.

Equipment and Set-up Requirements:

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone capable of hands-free or headset operation with mute capability—this will be used for audio conferencing.
  • Two PCs or one PC with dual screens—one will be for the web session and the other is for ESM and documentation access.
  • Three Mitel IP phones—Mitel 5320 through 5360 IP phones and Mitel 69XX Series IP phones can be used.
  • One layer 2 PoE switch to support the IP phones
  • High-speed internet connection—2 Mbps download and 400 Kbps upload are the minimum recommended speeds.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. The instructor will communicate teleworker IP addressing and URLs to the student prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

NOTE: To ensure there will be no class delays, this procedure MUST be done the week before the start of class.

NOTE: Class enrollment will close one week before the class start date. The prerequisites must be completed before class enrollment.


The following topics are covered during this training:


Day 1:                                               

    MiVoice Connect Database Gathering
  • MiVoice Connect Implementing the Hardware Design

Day 2:

  • MiVoice Connect Implementing the Hardware Design (cont.)
  • MiVoice Connect Configuring Tie Trunks
  • MiVoice Connect Administration         
  • MiVoice Connect Implementing the Hardware Solution

Day 3:

  • MiVoice Connect Configuring Tie Trunks (cont.)
  • MiVoice Connect Administration (cont.)
  • MiVoice Connect Implementing the Hardware Solution (cont.)

Day 4:
MiVoice Connect Implementing the Hardware Solution (cont.)

Day 5:
Practical Exam

Additional Resource Material in Appendices:

  • DHCP and VLANs
  • Tenanting
  • Speed Calls
  • Account Codes

Additional Recommended Training:

Students with no previous telephony or voice-over IP experience should also complete the web-based Voice and Data Technology Primer course—available free of charge in the course catalog.

Terms and Conditions:

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries.