MiVoice Connect UC Installation and Maintenance Core Part 2 RLL

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $2,368.75

This course will teach you Tier-1 level troubleshooting methodology and areas of concentration for the ShoreTel System.   

Date Location
Time Register
August 12 - August 16, 2019 Virtual 9:00 AM to 5:00 PM CT Register Now

Format: Leader-led

Audience: MiVoice Connect Installers and Support Engineers

Duration: 5 days

Course ID:  OT-281.01

Overview:

You will receive scenario-based troubleshooting knowledge of key areas of the ShoreTel system, including ShoreTel Servers, ShoreTel Voice Switches, ShoreTel IP Phones, ShoreTel Connect, Calls (set-up/tear-down and quality) and ShoreTel Applications (Hunt Group, Workgroup, Auto Attendant, etc.).

IMPORTANT: Included in this module is the MiVoice Connect Installation and Maintenance practical examination required for ShoreTel Tier-1 and Tier-2 certifications. This examination will have a hands-on practical exam and a written exam. You are automatically enrolled in the written exam upon completion of the MiVoice Connect Installation and Maintenance. This exam has 40 questions, and you will have two hours to complete it. You will have three opportunities to attain a minimum score of 80% on the online exam.


Course Objectives:

At the end of this course, you will be able to successfully install and configure a MiVoice Connect Unified Communications system including:

MiVoice Connect Edge Gateway Implementation

  • Identify the information necessary to install and configure the Edge Gateway appliance.

 MiVoice Connect Tier-1 Troubleshooting

  • Define the parameters of thoroughly troubleshooting issues with the ShoreTel system
  • Discuss the steps to properly diagnose a ShoreTel server issue
  • Discuss the steps to properly diagnose a ShoreTel voice switch issue
  • Discuss the steps to properly diagnose a ShoreTel IP phone issue
  • Discuss the step to properly diagnose a ShoreTel Connect issue
  • Discuss the steps to properly diagnose issues with call set-up/tear-down and call-quality issues
  • Discuss the steps to properly diagnose ShoreTel call-control application issues

Prerequisites:

  • MiVoice Connect UC1 Core Installation and Maintenance  (T-MVC-UC1-IM)

 
 


Equipment and Set-up Requirements:

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for audio conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Three Mitel IP Phones. Mitel 5320 through 5360 IP phones and Mitel 69XX Series IP phones can be used.
  • One layer 2 PoE Switch to support the IP Phones
  • High-speed internet connection. 2 Mbps download and 400 Kbps upload are the minimum recommended speeds.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. The instructor will communicate teleworker IP addressing and URLs to the student prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

NOTE: To ensure there will be no class delays, this procedure MUST be done the week before the start of class.

NOTE: Class enrollment will close one week before the class start date. The prerequisites must be completed before class enrollment.


Topics:

The following topics are covered during this training:

 

Day 1:                                               

    MiVoice Connect Database Gathering
  • MiVoice Connect Implementing the Hardware

Day 2:

  • MiVoice Connect Implementing the Hardware Design (cont.)
  • MiVoice Connect Configuring Tie Trunks MiVoice Connect Administration         
  • MiVoice Connect Implementing the Hardware Solution

Day 3:

  • MiVoice Connect Configuring Tie Trunks
  • MiVoice Connect Administration
  • MiVoice Connect Implementing the Hardware Solution
  • Day 4:

    MiVoice Connect Implementing the Hardware Solution (cont.)
  • Day 5:
    Practical Exam

Additional Resource Material in Appendices:

  • DHCP and VLANs
  • Tenanting
  • Speed Calls
  • Account Codes

Additional Recommended Training:

Students with no previous telephony or voice-over IP experience should also complete the web-based Voice and Data Technology Primer Course, available for free in the course catalog.

Terms and Conditions:

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries.