MiVoice Call Recording rel 9.2 I+M (T-MiVOICECR-9.2-IM)

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $2,312.50
The MiVoice Call Recording Installation and Maintenance (I&M) course (formerly Oaisys) is a three-day, remote, leader-led course that teaches technicians how to physically install and configure the MiVoice Call Recording Server. The learners will gain understanding on the recommended server specifications and requirements, software options, installation models, and basic configurations that need to be programmed to get the MiVoice Call Recording Server fully operational. 
           
Date Location
Time Register
September 24 - September 26, 2019 Virtual 7:00 am to 2:30 pm PT Register Now
 October 15 - 17, 2019 Virtual 7:00 am to 2:30 pm PT Register Now
November 5 - November 7, 2019 Virtual 7:00 am to 2:30 pm PT Register Now

Format: Leader-led
Audience: Administrators, end users
Duration: Three days
  • Course ID: T-MiVOICECR-9.1-IM

Prerequisites:  There are no mandatory prerequisites to take the Call Recording course.

Equipment Requirements and Setup Requirements:

Required equipment includes a computer with internet access, a USB or computer-attached headset for sound and/or voice, a desktop telephone (if no headset available)

Remote lab environments, as well as collaboration bridge information will be provided for enrolled students.

NOTE: To ensure there will be no class delay, this procedure MUST be done the week before the start of class.

NOTE: Class enrollment will close one week before the class start date. The prerequisites must be completed before class enrollment.

 

Topics Covered:

Day 1 - Installation and Provisioning, Architecture

  • Call recording architecture
  • Pre-install checklist (hardware/software requirements, installing pre-requisite software, additional resources, etc.) for installing MiVoice Call Recording
  • Benefits and limitations of the different data connection types
  • Benefits and limitations of the different types of recording
  • Server types
  • Client software
  • Server preparation and SQL installation
  • MiVoice Call Recording installation
  • MiVoice Call Recording basic configuration requirements
  • Configuring admin/lists and other resources
  • Day 2 – MiVoice Call Recording Advanced Configuration and User Basics

  • Administration of advanced MiVoice Call Recording Quality Management features

  • Setting up evaluation options (extension vs. agents - category and questions)
  • Programming DNIS/DID lists
  • Setting up evaluation options (extension vs. agents - category and questions)
  • Setting up ad campaigns

Creating Users and Assigning Permissions

  • User types
  • Active directory integration
  • Creating and managing user groups
  • Configuring application permissions

User Basics

  • Client download and installation
  • Management studio user interface navigation
  • Management studio user basics
  • Finding calls
  • Adding notes sharing calls
  • Organizing calls into folders

Day 3 – Advanced User Functionality and Navigator

 

Management Studio Advanced User – Call Manager

  • Live-call monitoring
  • Evaluations (scorecards)
  • Running reports

Navigator User Basics

  • Finding calls
  • Adding notes sharing calls
  • Organizing calls into folders

Additional Recommended Training

N/A

Terms and Conditions

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries.

 


Date Location
Time Register
June 27 - June 28, 2018 Virtual 1:00 PM to 9:00 PM ET Register Now
July 25 - July 26, 2018 Virtual 9:00 AM to 5:00 PM ET Register Now
August 8 - August 9, 2018 Virtual 9:00 AM to 5:00 PM ET Register Now

Date Location
Time Register
June 27 - June 28, 2018 Virtual 1:00 PM to 9:00 PM ET Register Now
July 25 - July 26, 2018 Virtual 9:00 AM to 5:00 PM ET Register Now
August 8 - August 9, 2018 Virtual 9:00 AM to 5:00 PM ET Register Now

Date Location
Time Register
June 27 - June 28, 2018 Virtual 1:00 PM to 9:00 PM ET Register Now
July 25 - July 26, 2018 Virtual 9:00 AM to 5:00 PM ET Register Now
August 8 - August 9, 2018 Virtual 9:00 AM to 5:00 PM ET Register Now