MiVoice Business Rel 9.0 Core Installation and Maintenance (T-MVB-9.0-C-IM)

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $2,868.75

The MiVoice Business Core I and M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single, standalone MiVoice Business system.

Date Location
Time Register
June 17 - June 21, 2019 Virtual 9:00 AM to 5:00 PM CT Register Now
July 22 - July 26, 2019 Virtual 9:00 AM to 5:00 PM CT Register Now 
July 29 - August 2, 2019 Virtual 9:00 AM to 5:00 PM CT Register Now
August 19 - August 23, 2019 Virtual 9:00 AM to 5:00 PM CT Register Now
September 16 - 20, 2019 ATL 9:00 AM to 5:00 PM ET Register Now
October 21 - 25, 2019 Virtual 9:00 AM to 5:00 PM CT Register Now

Format: Leader-led

Audience: Technicians, installers, and maintainers

Duration: Five days

Course ID: T-MVB-9.0-IM


Overview:
This course qualifies new technicians with MiVoice Business Core I and M Certification with a practical exam and qualifies them for Core MiVoice Business system support.

It also qualifies technicians for entry into the MiVoice Business Networking, Clustering, and Resiliency I and M course.

The MiVoice Business Core I and M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single, standalone MiVoice Business system.

This course qualifies new technicians for MiVoice Business Core I and M certification with a practical exam while also qualifying them for Core MiVoice Business system support.

NOTE: This course must be successfully completed before registration will be accepted for the MiVoice Business Networking, Clustering, and Resiliency I and M course.

Prerequisites:

For technical students needing a MiVoice Business Core I and M certification, trainees must successfully complete the following, in the order listed:

  1. MiVoice Business Primer
  2. E-911 Emergency Services Primer (NA Only)
  3. MiVoice Business Core I and M course

To get the maximum benefit from this course, the student should spend some on-the-job training time both prior to and after this course. It is recommended that the student attend Networking 4 VoIP or have a current CCNA or CTP certification.

IMPORTANT NOTICE: Before registering for this course, it is imperative that students have a working knowledge of IP-based LANs, including routers, switches, DHCP, FTP, and Telnet. It is equally important that students are very comfortable with PCs, including network configuration and IP utilities. Please note that instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet the prerequisite requirements. Should this happen, course fees will prevail and the student will not receive certification for the course.


Equipment and Setup Requirements:

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for audio conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Three Mitel IP Phones. Mitel 5320 through 5360 IP phones and Mitel 69XX Series IP phones may be used.
  • One layer-2 PoE Switch to support the IP Phones.
  • High-speed internet connection with minimum recommended speeds of 2 Mbps download and 400 Kbps upload.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. The instructor will communicate teleworker IP addressing and URLs to the student prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

NOTE: To ensure there will be no class delays, this procedure MUST be done the week before the start of class.

NOTE: Class enrollment will close one week before the class start date. The prerequisites must be completed before class enrollment.


Topics:

The following topics are covered during this training:

  • Course Resources
  • Initial Setup and Licensing
  • Assigning Access Privileges
  • User and Services Configuration
  • Controlling Phone Features with Classes of Service
  • Attendant Consoles
  • Maintenance and Troubleshooting
  • Group Programming
  • SIP Trunks
  • Automatic Route Selection (ARS)
  • Hot Desking
  • Call Handling
  • Embedded Voice Mail
  • Upgrading or Reloading Software

Additional Resource Material in Appendices:

  • DHCP and VLANs
  • Tenanting
  • Speed Calls
  • Account Codes

Additional Recommended Training:

Students with no previous telephony or voice-over IP experience should also complete the web-based Voice and Data Technology Primer course, available free of charge in the course catalog.

Terms and Conditions:

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries.