MiContact Center Office incl Business Dashboard rel 6.2 System Admin (T-MICC-9.0-SA)

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $993.75

Date
No classes scheduled at this time Contact us at education_mitel@scansource.com for class info.


Format: 
Leader-led
Audience:
  End users

Duration:  12 hours: Four hours per day for three days

Course ID:  T-MICCO-6.2-SA


Overview:
This course is designed for system administrators and end users. It is delivered as a remote, leader-led class via web conferencing. MiContact Center Office is a set of modular software applications for informal and formal call-center management. Each module works with the Mitel phone system to deliver enhanced call-center functionality. Taking advantage of the Mitel phone system’s powerful CT capabilities, MiContact Center Office provides overall improved call handling. This class features extensive, hands-on programming and configuration training. End users, customer service reps, call-center supervisors, technicians, and system administrators who need a comprehensive overview of the MiContact Center Office capabilities will benefit from this class. Prerequisites: None

This course covers an overview of these topics:
-  Overview of Hunt Groups
-  Overview of call segmentation and call modeling 
-  Hands-on lab exercises and programming of the MiContact Center Office

Additional Recommended Training: N/A

Terms and Conditions: The information contained in this document is subject to change without notice, and should not be construed in any way as a commitment by MITEL or any of its affiliates or subsidiaries.