MiContact Center Business rel 9.0 Installation and Maintenance (T-MICC-9.0-IM)
Registration Fee: $2,868.75
The Mitel Software Contact Center (MICC) Installation and Maintenance (I&M) course is a five-day, remote, leader-led course that provides advanced hands-on training teaching you how to successfully install and maintain an enterprise-contact-center configuration. Covered installation and maintenance topics include contact-center-management ACD, multimedia, and IVR-routing-visual-workflow manager.
You will also gain a detailed understanding of the contact-center-management architecture, media-server configuration, performance of the telephone-system synchronization, and the best practices for maintaining your software. Once the course curriculum and exam have been completed, participants will receive a contact center I&M certificate.
|November 18 - 22, 2019
||8:00 am to 3:00 pm CT
|December 2 - 6, 2019
||9:00 am to 4:00 pm ET
| January 13 - 17, 2020
|| 9:00 am to 4:00 pm ET
|| Register Now
Audience: Administrators, engineers
Duration: Five days
Mitel Course Number: T-MICC-9.0-IM
Prerequisites: (recommended only, not required)
MiVoice Business rel 9.0 Core I&M Certification or MiVoice Business rel 8.0 Networking, Clustering, and Resiliency Certification
MiVoice Business rel 9.0 Standalone ACD Certification
Equipment requirements to attend remote leader-led class:
1 - Either a phone for calling in OR a PC capable of mic and speakers
2 - A computer to connect to the screen share and to an RDP that Mitel will provide
Additional Recommended Training
Terms and Conditions
The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries.