MiContact Center Business rel 9.0 Installation and Maintenance (T-MICC-9.0-IM)

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $2,868.75

The Mitel Software Contact Center (MICC) Installation and Maintenance (I&M) course is a five-day, remote, leader-led course that provides advanced hands-on training teaching you how to successfully install and maintain an enterprise-contact-center configuration. Covered installation and maintenance topics include contact-center-management ACD, multimedia, and IVR-routing-visual-workflow manager.

You will also gain a detailed understanding of the contact-center-management architecture, media-server configuration, performance of the telephone-system synchronization, and the best practices for maintaining your software. Once the course curriculum and exam have been completed, participants will receive a contact center I&M certificate.

Date Location
Time Register
November 18 - 22, 2019 Virtual 8:00 am to 3:00 pm CT Register Now
December 2 - 6, 2019 Virtual 9:00 am to 4:00 pm ET Register Now
 January 13 - 17, 2020  Virtual  9:00 am to 4:00 pm ET  Register Now


Format: Leader-led

 

Audience:  Administrators, engineers

 

Duration:  Five days

Mitel Course Number:  T-MICC-9.0-IM

 

Prerequisites:  (recommended only, not required)

MiVoice Business rel 9.0 Core I&M Certification or MiVoice Business rel 8.0 Networking, Clustering, and Resiliency Certification

and

MiVoice Business rel 9.0 Standalone ACD Certification

Equipment

Equipment requirements to attend remote leader-led class:
1 - Either a phone for calling in OR a PC capable of mic and speakers
2 - A computer to connect to the screen share and to an RDP that Mitel will provide

 

Additional Recommended Training

N/A

Terms and Conditions

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries.