Avaya IPOCC 7750

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $3590.00

This ten-day, instructor-led class is designed for individuals responsible for the installation, configuration, and administration of Avaya IP Office Contact Center – and those preparing for the ACIS – Avaya IP Office Contact Center (ACIS – 7750) credential.

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Audience: Avaya Business Partners, Technicians, and Implementation Associates

 Upon completion of this course you will be able to:

  • Understand the Avaya IP Office Platform Contact Center, it''s components, and the integration requirements and configuration with the IP Office Platform.
  • Set up the Avaya IP Office Platform Contact Center (after configuring the IP Office Platform), including all needed components.
  • Describe the call flow elements, creating basic call flows, define the routing mechanism, and describe the internal voice response integration.
  • Recognize how to use the reporting features of Avaya IP Office Platform Contact Center. Also understand  the basic architecture of the database, define counters, and describe the monitor and statistics.
  • Understand the functionality on email, dialer, and chat in Avaya IP Office Platform Contact Center.
  • Recognize the different methods for troubleshooting, get familiar with the TTrace application, and describe the database and its backup and restore.

Need to hold one of the following credentials:

  • AIPS - Avaya IP Office (AIPS - 4000)
  • ACIS - SME Communications (ACSS - 6401)
  • ACSS - SME Communications (ACSS - 300

This course is a prerequisite to Avaya IP Office Contact Center Expanded Configuration and Administration - 2252C. Once both have been completed, you can register for the IP Office Contact Center Credential Exam ACSS-3003.