ShoreTel UC System Programmer – UCSP
Registration Fee: $1625.00
This 2.5 day, instructor-led, highly interactive, hands-on academy course is for individuals responsible for implementing the solutions design of a ShoreTel Unified Communications system. You learn the basics of database collection and importing DB User records. Using ShoreTel Director, with a solid understanding of available user features, options and system limitations, you implement the call flow plan according to the customer’s requirements. Training includes choosing the best call control feature to provide optimum solutions as well as implementing advanced user features. You also learn how to perform system backups and restorations and how to create a test plan to verify that the system design is functional. Additionally, you will learn to train end users and system administrators once the system is implemented.
|Feb. 8-10, 2017
||9:00 AM to 5:00 PM
This Academy includes the following modules required for certification:
1. ShoreTel Fundamentals and Architecture
2. Basic Phones and Client and Phone Customization
3. Advanced System Administration
4. System Limitations
5. Database Gathering and Import
6. Implementing Solution Design
7. Backup and Restore
8. Create Test Plan
9. Escalating to TAC
10. End User and Administration Train-the-Trainer
NOTE: You must complete all required modules within the academy to be certified. There are additional recommended modules which help you improve your knowledge of the ShoreTel Unified Communications Solution and your skills as a certified installer. There are additional recommended modules which help you improve your knowledge of the ShoreTel Unified Communications Solution and your skills as a certified installer.
Audience: Individuals responsible for implementing the ShoreTel Unified Communications Solution.
Certification: Completing this curriculum is required for becoming a ShoreTel Certified System Programmer (UCSP).