This 2.5 day, instructor-led, highly interactive, hands-on academy course is for individuals responsible for installing and configuring the base unified communications (UC) system, including installing the ShoreTel software and configuring hardware. Using ShoreTel Director, you configure system parameters, sites, servers, switches, PSTN trunks, phones, and users. You will learn how to perform system backups and restorations, and how to create a test plan to verify that the system is properly installed.

This Academy includes the following modules required for certification:

1.  ShoreTel Fundamentals and Architecture
2.  Basic Phones and Client and Phone Customization
3.  System Administration
4.  Implementing the Hardware Design
5.  Backup and Restore
6.  Escalating a Test Plan and
7.  Escalating to TAC

NOTE: You must complete all required modules within the academy to be certified.  There are additional recommended modules which help you improve your knowledge of the ShoreTel Unified Communications Solution and your skills as a certified installer.  There are additional recommended modules which help you improve your knowledge of the ShoreTel Unified Communications Solution and your skills as a certified installer.

Audience:   ShoreTel and Partner Individuals responsible for installing and configuring the ShoreTel Unified Communications Solution

Certification:  Completing this curriculum is required for becoming a ShoreTel Certified System Installer (UCSI).