Integrating and Basic Configuration of Avaya IP Office Contact Center 7754
Registration Fee: $1795
This five-day, instructor-led course is designed for individuals responsible for the installation, support, maintenance, and troubleshooting of the Avaya IP Office Contact Center (IPOCC).
This course is designed to be the first course completed for those on the path for ACSS.
Delivered in a classroom setting with remote access to lab equipment, this course consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.
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Audience: Avaya business partners, technicians, implementation associates, and those individuals responsible for maintenance of the IPOCC.
Upon completion of this course you will be able to:
Describe the components of Avaya IP Office™ Contact Center
List requirements for integration of Avaya IP Office™ Contact Center with Avaya IP Office™ Platform
Install the Avaya IP Office™ Contact Center
Configure the Avaya IP Office™ Contact Center components
Configure the Supervisor and Agent User interface
Implement call flows
Implement IVR scripts
Create historical reports
7720C - IP Office™ Basic Integration and Configuration
This is the first course to be completed for those individuals attempting to earn the ACSS - Avaya IP Office™ Contact Center (ACSS - 7894).