Expanded Configurations of Avaya IP Office Contact Center 7756
Registration Fee: $1795.00
This five-day, instructor-led course is designed for individuals responsible for the installation, support, maintenance, and troubleshooting of the Avaya IP Office Contact Center (IPOCC).
This course is designed to be the final IPOCC course to be completed for those individuals on the path for the ACSS.
Delivered in a classroom setting with remote access to lab equipment, this course consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.
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Avaya Business Partners, technicians, implementation associates, and those individuals responsible for maintenance of the IPOCC.
Upon completion of this course, you will be able to:
Configure the Avaya IP Office™ Contact Center components
Configure the Supervisor and Agent User Interface
Implement call flows
Implement IVR scripts
Configure email, dialer, and chat
Integrate database via call flows
Understand using Trace for troubleshooting
Configure different customer scenarios
This course is designed to be the final course to be completed for those individuals attempting to earn the ACSS - Avaya IP Office™ Contact Center (ACSS - 7894).