Designing Avaya IPOCC - 3782
Registration Fee: $1225
This 3-day, instructor-led course focuses on information discovery, designing a solution, and the info documenting/formatting for presentation aspects of a sales engineer's job function.
The participant will learn the basics of call centers, contact centers, contact center terminologies, the most important design considerations for Avaya IP Office Contact Center, and how to use a methodology to create a solution design based on a customer scenario.
The customer scenarios will include designs for existing and new customers with needs in different levels of complexity - including multimedia and outbound capabilities.
Delivered in a classroom setting, this offer consists of a combination of instructor lectures, followed by interactive group work for the design exercises.
Audience: Avaya Business Partners, Technicians, and Implementation Associates
Upon completion of this course you will be able to:
Understand the Basics of a Multimedia Contact Center
Describe architectural choices and deployment options for Avaya IP Office Contact Center
Apply a methodology to discover customer needs and Avaya IP Office Contact Center designs that meet those needs.
Given a customer scenario, combine product knowledge, utilization of support tools, and design “best practices” to create Avaya IP Office Contact Center designs for various customers.
Students should hold the Avaya Midmarket Solutions APDS credential. They are also expected to have current Avaya IP Office Contact Center product knowledge. Reviewing the latest offer definition for the product prior to attending this course is highly recommended.